Frequently Asked Questions
Find answers to common questions about our courier services, shipping, tracking, and more.
Shipping & Delivery
We deliver to 190+ countries worldwide through our partner network including DHL, FedEx, Aramex, TNT, DPD, UPS, and DTDC.
Delivery times vary by destination: Express (2-5 days), Standard (5-10 days), Economy (10-20 days). Exact timelines depend on the destination country and customs clearance.
Yes, we offer same-day pickup and delivery for local and select domestic destinations. Contact us before 12 PM for same-day service.
Yes, we handle food and perishable shipments with special packaging. However, certain food items may be restricted by the destination country's customs regulations.
Prohibited items include explosives, flammable materials, narcotics, counterfeit goods, live animals, and items banned by the destination country. Contact us for the full list.
Pricing & Payments
Rates are based on package weight, dimensions, destination country, and service type (express/standard/economy). Get an instant quote by contacting us on WhatsApp.
No hidden fees. Our quotation includes pickup, shipping, and delivery charges. Customs duties and taxes (if applicable) are the responsibility of the receiver.
We accept cash, UPI (Google Pay, PhonePe, Paytm), bank transfer, and online payments. Payment is required before shipment dispatch.
Yes! We offer competitive rates for regular shippers and businesses. Contact us for a customized corporate pricing plan.
Tracking & Support
Use our Track Shipment page with your tracking number. You'll get real-time updates on location and estimated delivery time.
Contact our support team via WhatsApp or phone. We'll investigate and provide you with an updated delivery estimate. Delays can occur due to customs clearance or weather.
All shipments are fully insured. File a claim within 7 days of delivery (or expected delivery for lost items). We'll process your claim within 5-10 business days.
Call us at +91-95922-20432 or +91-95929-20432, email info@shivainternationalcourier.com, or message us on WhatsApp for instant support.
Packaging & Pickup
Yes, we provide professional packaging for all shipments at no extra cost. We use tamper-proof sealing and appropriate cushioning materials.
Absolutely! We offer free doorstep pickup in Nakodar, Jalandhar, Phagwara, Kapurthala, and surrounding areas. Schedule a pickup by calling or WhatsApp.
Ensure all items are properly packed, provide accurate receiver details (name, address, phone), and keep any required documents (invoice, ID) ready.